It’s always nice when an expert is just a phone call away.
There are, however, some quick and easy solutions you can try on your own. Below is a list of common issues, causes and remedies for HVAC systems. For anything that falls outside this list, setup a service call online or contact us at the office, after hours is available.
| No Cooling | ||
|---|---|---|
| Potential Cause | First Course of Action | Suggested Solution |
| You may have a tripped circuit breaker in your home | Check your home circuit breaker box | Reset circuit breaker |
| Your thermostat may be off or set incorrectly | Check to make sure your thermostat is on and set to cool | Reset thermostat to your desired temperature |
| Your indoor unit is running, but the outdoor unit is not | Air coming through your vent will be warm. Check temperature setting | Try turning off your thermostat for 1-3 hours to see if it will reset or unplugging the furnace. |
| No Heating | ||
|---|---|---|
| Potential Cause | First Course of Action | Suggested Solution |
| Your gas could be turned off | Check gas valve at gas company meter, check shutoff valve at furnace, check for other shutoff valves | Contact gas company to have gas valve turned on, or contact us online or at 405-949-5566 |
| Your system could be turned off or your unit unplugged | Check your thermostat and system itself to assure that they are plugged in | Refer to your use and care manual or contact us online or at 405-949-5566 |
| Your thermostat may be off or set incorrectly | Check to make sure your thermostat is on and set to heat | Reset thermostat to your desired temperature |
| You may have a tripped circuit breaker in your home | Check your home circuit breaker box | Reset circuit breaker box |
| No Airflow | ||
|---|---|---|
| Potential Cause | First Course of Action | Suggested Solution |
| This may be the direct result of dirty filters | Check the filters in each of your system components | Clean or replace filters as recommended in your use and care manual. If the problem persists, please contact us online or at 405-949-5566. |
| Your system may have frozen up as the result of a dirty coil | Check for signs of water below unit and cold exterior surface of indoor coil enclosure | Try turning your thermostat off for 1-3 hours to see if it will unfreeze. The unit will also need to be unfrozen before we can service it. |
| Unusually High Utility Bills | ||
|---|---|---|
| Potential Cause | First Course of Action | Suggested Solution |
| If your system is reaching its set point, is it working correctly? Are your local temperatures constantly in the extreme? |
Check the following: • Is your system cycling constantly? • Is your thermostat reaching its set value? • Do you have any new appliances (e.g., a hot tub or pool heater) that are using a lot of power? • Have you checked to see if your local utility company had a recent rate increase? |
If your system is not reaching its set point, please contact us online or at 405-949-5566. |
| Equipment Runs All The Time | ||
|---|---|---|
| Potential Cause | First Course of Action | Suggested Solution |
| Your system could be trying to reach a set point that is too extreme. | Check the set point on your thermostat. Is it very low (summer) or very high (winter)? | Reset your thermostat. If that doesn’t work, please contact us online or at 405-949-5566. |
| Drain Pan is Overflowing | ||
|---|---|---|
| Potential Cause | First Course of Action | Suggested Solution |
| The overflow switch is probably not working | Turn your system off | Contact us online or at 405-949-5566. |
